Return and Refund Policy

At Phlexmotion, we are committed to ensuring your satisfaction with every purchase. If you encounter any issues with your order, we’re here to help! Please read our return and refund policy carefully.

Eligibility for Returns

We accept returns under the following conditions:

  1. Damaged Product: If the product is received in a damaged condition.
  2. Wrong Product: If the product delivered is different from what you ordered.
  3. Size Issues: If the product does not fit due to a size mismatch.

Conditions for Returns

  • The return request must be initiated within 7 days of receiving the product.
  • The product must be unused, unwashed, and in its original packaging with all tags and labels intact.
  • Proof of purchase (invoice or receipt) is required to process the return.

How to Initiate a Return?

  1. Contact us at [contact@phlexmotion.com] or fill a form within 7 days of receiving the product.
  2. Provide details of the issue along with images of the product, if applicable.
  3. Our team will review your request and guide you through the return process.

Refund Process

  • Once we receive the returned product and verify its condition, we will process your refund.
  • Refunds will be issued to your original payment method within 7-10 business days after the return is approved.
  • Shipping charges (if any) are non-refundable unless the return is due to our error (damaged or incorrect product).

Exclusions

The following items are not eligible for return or refund:

  • Products that have been used, washed, or altered.
  • Products returned without original packaging or proof of purchase.
  • Products not reported for return within the 7-day window.

Exchange Policy

If you wish to exchange a product for a different size or a replacement, please follow the same return process. Once your return is approved, we will process the exchange and ship the replacement product to you.

Contact Us

For any questions or assistance regarding returns and refunds, please feel free to contact our customer support team:

  • Email: contact@phlexmotion.com

Thank you for shopping with Phlexmotion. Your trust means everything to us, and we’re committed to resolving any issues promptly.

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